Treatments

Scalp & Hair Restoration Services — Complete Guide

Isaac Luxe offers a comprehensive portfolio of 19 scalp and hair restoration treatments, from foundational scalp health therapies to cutting-edge cellular regeneration and surgical restoration. Every Sales Executive must have a thorough working knowledge of each treatment.

USE THIS SECTION: Read 'What to Say' for every treatment until it feels natural. These lines are designed to create curiosity and emotional connection — not to deliver a medical lecture. Adapt them to the client's own words.

3.TMPX1 — PRP-Based Treatments

PRP (Platelet-Rich Plasma) treatments form the core of Isaac Luxe's hair restoration offering. They use the client's own blood-derived growth factors — completely natural, no foreign substances, no surgery. Available in multiple formulations from standard to ultra-high potency.

Hair PRPThe Cornerstone Hair Restoration Treatment

What it isHair PRP (Platelet-Rich Plasma) uses the client's own blood — a small sample is processed in a centrifuge to extract concentrated platelets, which are then injected into the scalp. These platelets release powerful growth factors that stimulate dormant follicles, reduce active hair fall, improve scalp circulation, and promote new hair growth. Completely natural — no chemicals, no foreign substances.

EquipmentPRP Machine

Best forHair fall, thinning hair, early-to-moderate hair loss, scalp health improvement, post-illness or post-delivery shedding.

"This treatment uses your own blood — so it's completely natural and safe. It stimulates sleeping hair follicles to wake up and regrow. Clients typically see reduced hair fall within 2–3 sessions and visible new growth by session 4–6. There's no surgery, no chemicals — just your own biology doing the work."

Hair PRP (Blue Tip)Enhanced Precision PRP Delivery

What it isAn advanced variant of Hair PRP where the platelet-rich plasma is delivered via a fine blue-tip infusion device for more precise, controlled penetration into the scalp. This technique ensures more uniform distribution and better absorption at the follicular level, enhancing the effectiveness of the growth factors delivered.

EquipmentPRP Machine (Blue Tip Kit)

Best forClients seeking more precise or enhanced PRP delivery, moderate hair thinning, targeted scalp areas requiring focused treatment.

"Blue Tip PRP delivers the growth factors exactly where each follicle needs them — with greater precision than standard injection. Clients who choose this option typically see faster and more even results across the scalp. It's the upgraded version of our already-proven PRP treatment."

PRP (GFC) — Growth Factor ConcentrateHighest Potency PRP

What it isPRP (GFC) — Growth Factor Concentrate — is the most potent form of PRP available. The preparation process is optimised to extract a much higher concentration of growth factors from the blood sample compared to standard PRP. The result is a highly potent, targeted treatment delivering superior stimulation to hair follicles and the scalp.

EquipmentPRP Machine (GFC Kit)

Best forClients with moderate-to-significant hair loss, those who have had limited results with standard PRP, clients wanting the highest-potency natural treatment available.

"GFC is our most potent PRP — the growth factor concentration is significantly higher than standard PRP. More growth factors means more powerful follicle stimulation and faster results. For clients who are serious about restoring their hair, this is the gold standard in natural hair restoration."

ProgenraPremium Enhanced PRP Formulation

What it isProgenra is an enhanced, high-concentration PRP formulation with optimised platelet levels for superior regenerative effects on hair follicles. It uses an advanced preparation protocol to maximise the growth factor yield from the blood sample, delivering exceptional regenerative depth.

EquipmentProgerna & Regerna Machine

Best forAdvanced hair loss cases, clients who have tried standard PRP with limited results, clients seeking premium hair restoration.

"Progenra is our premium PRP — the platelet concentration is significantly higher than standard PRP. More concentrated growth factors means more powerful stimulation, faster results, and greater improvement per session. For clients with more advanced concerns, this is the recommended upgrade."

Ultra PRPMaximum Concentration PRP Therapy

What it isUltra PRP represents the highest tier of PRP hair restoration at Isaac Luxe — a maximum concentration formulation that delivers an exceptional density of growth factors and platelets to the scalp. Designed for clients requiring the most intensive PRP-based intervention available.

EquipmentPRP Machine

Best forSignificant hair thinning, defined areas of hair loss, clients who have plateaued on standard PRP treatments.

"Ultra PRP is exactly what the name says — it's PRP at its most powerful. We extract the maximum possible concentration of growth factors from your blood. For clients who need the most intensive natural hair restoration treatment, this is it. Our specialist can advise if this is the right next step for you."

3.TMPX2 — Exosome & Stem Cell Regenerative Treatments

Exosome-based therapies represent the frontier of hair science. These treatments use lab-derived cellular messengers to deliver regenerative signals to follicles at the deepest cellular level — going beyond what PRP alone can achieve.

Exosome HairNext-Generation Cellular Hair Regeneration

What it isExosome Hair therapy injects or applies lab-derived exosomes — tiny vesicles carrying growth factors, proteins, and RNA — directly to the scalp to awaken dormant follicles and repair damaged ones at a cellular level. Exosomes are the body's natural cellular messengers, and when applied in concentrated form, they trigger deep regenerative responses that go beyond what PRP alone can achieve.

EquipmentManual / Injectable

Best forAdvanced hair thinning, follicle damage, clients seeking the most cutting-edge regenerative treatment, those with limited PRP response.

"This is the frontier of hair science. Exosomes are the body's cellular messengers — they carry precise instructions to your follicles to regenerate and repair. The results go deeper than PRP because we're working at the cellular communication level. Clients who have tried everything else often see results with Exosomes that nothing else delivered."

Dolphin / Excobio ScalpStem Cell-Derived Exosome Delivery System

What it isDolphin Excobio Scalp delivers exosome-rich solutions derived from stem cells via a specialised Dolphin applicator to the scalp for deep regeneration. The proprietary delivery system ensures the exosome solution penetrates the scalp at the optimal depth for follicular uptake, maximising the regenerative signal delivered to each follicle.

EquipmentDolphin Machine

Best forClients seeking advanced exosome therapy, deep scalp regeneration, those with significant follicle damage or dormancy.

"Dolphin Excobio takes exosome therapy one step further — it uses a specialised applicator to deliver stem cell-derived exosomes exactly where they need to go, at exactly the right depth. It's precision regenerative medicine for the scalp. Our specialist can show you the science behind why this works so effectively."

Treatments

Growth Factors, Microneedling, Scalp Health & Transplant

3.TMPX3 — Growth Factor & Combination Treatments

These treatments use multi-modal approaches — combining growth factor cocktails, peptides, and mechanical stimulation for comprehensive follicle revival. Ideal for clients with complex or multi-cause hair loss.

Hair GenxMulti-Modal Follicle Revival

What it isHair Genx is a comprehensive, multi-modal hair treatment combining peptides, growth factors, and microneedling in a single session for maximum follicle revival. By combining multiple stimulation pathways simultaneously, Hair Genx addresses hair loss from several angles at once — making it one of the most thorough hair restoration treatments available.

EquipmentHair Genx Machine

Best forModerate-to-significant thinning, clients with multi-factor hair loss, those wanting comprehensive treatment in fewer sessions.

"Hair Genx is our most comprehensive follicle revival treatment — it combines three different approaches in one session: targeted growth factor peptides, active growth serums, and micro-stimulation. For clients who want real transformation and don't want to piece together multiple treatments, this is the all-in-one solution."

QR678 (Hair Science)FDA-Approved Growth Factor Cocktail

What it isQR678 is an FDA-approved, plant-based growth factor cocktail injected into the scalp to precisely mimic natural hair growth signals. Developed after extensive clinical research, QR678 contains a scientifically validated blend of active growth factors that activate the hair follicle growth cycle — clinically proven to reduce shedding and stimulate new hair growth.

EquipmentLED Helmet Machine

Best forPattern hair loss (androgenetic alopecia), hormone-related thinning, diffuse hair loss, clients seeking a clinically proven non-PRP growth factor option.

"QR678 is FDA-approved — that's rare and meaningful for a hair treatment. It was developed through years of clinical research and contains a precisely calibrated cocktail of growth factors that tell your follicles to restart the growth cycle. Over 90% of patients in clinical studies showed measurable improvement. Our specialist can walk you through the results."

Derma LEDPain-Free Light Therapy for Hair Follicles

What it isDerma LED uses low-level red and near-infrared light to stimulate hair follicles, increase scalp blood flow, and promote cellular energy (ATP) production in the scalp. Completely non-invasive and painless, LED photobiomodulation has strong clinical evidence for hair growth stimulation and is used both as a standalone treatment and as a combination therapy to enhance other hair treatments.

EquipmentDerma LED Machine

Best forEarly-stage hair loss, scalp inflammation, maintenance therapy between clinical sessions, needle-averse or sensitive clients, clients wanting a gentle and progressive approach.

"Derma LED is completely painless and completely non-invasive — it uses specific wavelengths of light to energise your hair follicles and boost scalp circulation. Think of it as a fitness session for your scalp. It's also highly effective as a maintenance treatment between more intensive sessions to keep results progressing."

3.TMPX4 — Scalp Stimulation, Microneedling & RF Treatments

These treatments use mechanical micro-stimulation and radiofrequency energy to boost scalp circulation, enhance collagen remodelling, improve serum absorption, and trigger the body's natural follicle-stimulating healing response.

DermapenTMPX4 — ScalpPrecision Microneedling for the Scalp

What it isDermapen4-Scalp is an advanced microneedling device designed specifically for scalp use. It creates precise micro-channels in the scalp that dramatically enhance the absorption of growth serums (by up to 200x compared to topical application) while simultaneously stimulating collagen production and follicle regeneration through the body's natural wound-healing response.

Best forThinning hair, poor response to topical treatments, clients wanting to enhance the effect of PRP or growth factor treatments, scalp with reduced blood flow.

"The micro-channels Dermapen4 creates allow active serums to penetrate 200 times deeper than any product you apply at home. It also triggers your scalp's own healing response — which stimulates follicle activity. When we combine it with PRP or a growth factor treatment, the results are dramatically faster than either treatment alone."

Hair-DermarollerMechanical Scalp Stimulation & Serum Enhancement

What it isHair-Dermaroller uses a handheld roller studded with fine needles to create controlled micro-injuries on the scalp surface. These micro-injuries stimulate collagen production, boost scalp circulation, and dramatically improve the absorption of active hair growth serums applied during or after the treatment.

EquipmentManual (Dermaroller)

Best forMild-to-moderate hair thinning, scalp stimulation, clients wanting to boost the effectiveness of hair serums, affordable maintenance treatments.

"Dermaroller creates tiny micro-channels in your scalp that dramatically increase how much of the active treatment your follicles actually absorb. It also triggers a natural healing response that stimulates follicle activity. It's a highly effective and affordable way to boost the results of any hair restoration programme."

Morpheus8 (Scalp)RF Microneedling — Deep Scalp Remodelling

What it isMorpheus8 is an advanced treatment that combines fractional microneedling with radiofrequency (RF) energy to simultaneously create micro-channels in the scalp and deliver controlled thermal energy to the deeper dermal layer. This dual-action approach stimulates deep collagen remodelling, tightens scalp tissue, improves scalp skin quality, and enhances the environment for follicle health and hair growth.

EquipmentMorpheus / Tri-Ton Machine

Best forScalp laxity, poor scalp skin quality, clients with hair thinning accompanied by scalp texture concerns, those seeking enhanced follicle stimulation beyond standard microneedling, and clients who want maximum collagen induction in the scalp.

"Morpheus8 takes scalp microneedling to the next level — the needles go deeper and simultaneously deliver radiofrequency heat energy into the scalp tissue. This double stimulation rebuilds collagen from deep within the scalp, tightens the skin, and dramatically improves the environment your hair follicles live in. Clients who have tried standard microneedling often see a significant step-up in results with Morpheus8."

3.TMPX5 — Scalp Health & Rejuvenation Treatments

Healthy hair starts with a healthy scalp. These treatments focus on scalp optimisation — deep cleansing, rebalancing, and nourishing the scalp environment to create the best possible foundation for all other hair restoration treatments.

Luxe KeraviveAdvanced Scalp Rejuvenation System

What it isLuxe Keravive is an advanced, multi-step scalp rejuvenation system that combines deep cleansing, exfoliation, and biomimetic peptide infusion using a specialised serum applicator. The treatment removes scalp buildup, unclogs follicles, delivers nourishing peptides deep into the scalp, and creates the optimal foundation for healthy hair growth. Often described as the 'facial for the scalp'.

EquipmentHydraFacial Machine

Best forScalp health concerns (dandruff, oily scalp, dry or irritated scalp, buildup), clients starting a hair restoration journey who need scalp optimisation first, maintenance therapy.

"Luxe Keravive is a facial for your scalp. Before any hair growth treatment can work at its best, the scalp needs to be clean, unclogged, and deeply nourished. Keravive does all three — it's the foundation that makes every other hair treatment work better. Clients love it as a standalone treatment and also as their regular scalp maintenance."

Hair ScalpFoundational Scalp Cleansing & Nourishment

What it isHair Scalp is a foundational scalp treatment focusing on deep cleansing, exfoliation, and targeted nourishment to remove product buildup, excess sebum, and environmental impurities from the scalp. It creates a clean, balanced, and nourished scalp environment that is optimal for healthy follicle function and hair growth.

EquipmentSaloon / Manual

Best forScalp buildup, dandruff, oily or dry scalp, clients beginning their hair care journey, maintenance between clinical treatments.

"A healthy hair journey always begins with a healthy scalp. Hair Scalp deep-cleans and rebalances your scalp environment — removing everything that blocks follicle function. It's the first step we recommend for anyone starting their hair restoration journey at Isaac Luxe."

Pink Treatment (Scalp)Soothing Scalp Calming & Repair

What it isPink Treatment for the scalp is a soothing, nutrient-rich scalp mask or infusion containing calming and anti-inflammatory ingredients that address scalp sensitivity, irritation, redness, and inflammation. The treatment soothes the scalp while delivering nourishing actives that support a healthy scalp environment.

EquipmentLED Mask / Injectable

Best forSensitive or irritated scalp, scalp inflammation, redness, post-treatment soothing, clients with reactive scalps.

"For clients whose scalp is sensitive or easily irritated, Pink Treatment is specifically designed to calm, soothe, and nourish at the same time. It's the gentlest way to restore scalp comfort while still delivering real active benefit. Many of our clinical clients use it as a soothing step after PRP or microneedling treatments."

3.TMPX6 — Surgical Restoration

For clients with significant hair loss where non-surgical treatments cannot provide sufficient coverage, Hair Transplant offers the only permanent solution.

Hair Transplant (FUE / FUT)The Only Permanent Hair Restoration Solution

What it isHair Transplant is a surgical procedure where healthy, permanent hair follicles are relocated from donor areas (typically the back of the scalp) to thinning or bald zones. Two techniques are available: FUE (Follicular Unit Extraction — individual follicle extraction, minimal scarring) and FUT (Follicular Unit Transplantation — strip method for maximum grafts). Results are permanent — the transplanted hair grows for life.

EquipmentSurgical (FUE/FUT)

Best forSignificant baldness, defined bald patches, stable hair loss, clients seeking a permanent surgical solution, cases where non-surgical treatments cannot achieve sufficient coverage.

"Hair Transplant is the only treatment that gives you permanent results — because we relocate your own living follicles to exactly where you want coverage. The transplanted hair grows naturally for the rest of your life. Our surgeon would need to assess you in person to determine the best technique and the number of grafts needed — this consultation is completely free and there's no commitment."

Discovery

Common Client Hair & Scalp Concerns — Solutions Guide

Before recommending any treatment, a Sales Executive must understand exactly what the client is experiencing. Below is a comprehensive concern-to-service mapping covering every common hair and scalp issue clients present. Use this as your go-to reference during discovery calls.

Client Concern / Statement	Recommended Isaac Luxe Service(s)	Why It Works
"I'm losing a lot of hair every day" / "Hair on my pillow, in the drain"	Hair PRP, Hair PRP (Blue Tip), PRP (GFC), Progenra, Ultra PRP	High-potency growth factors injected into the scalp stimulate follicles and reduce active hair fall within 2–3 sessions.
"My hair has become very thin — I can see my scalp"	Hair PRP (Blue Tip), Exosome Hair, Dolphin / Excobio Scalp, Hair Genx	Regenerative therapies thicken existing strands and promote new follicle activity to restore visible density.
"I have bald patches / receding hairline"	Hair Transplant (FUE/FUT), Progenra, Ultra PRP, Hair Genx, QR678	Surgical transplant permanently restores coverage; high-potency PRP and growth factor treatments support regrowth in defined thinning zones.
"My hair stopped growing past a certain length"	Hair Genx, QR678, Derma LED, Dermapen4-Scalp	Growth factor cocktails and LED light activate slower follicles and extend the hair growth (anagen) phase.
"I had hair loss after COVID / childbirth / illness / stress"	Hair PRP, PRP (GFC), Exosome Hair, Luxe Keravive, Hair Scalp	Regenerative and scalp-health treatments repair stress-triggered follicle damage and reactivate the natural growth cycle.
"My scalp is itchy, flaky, or I have dandruff"	Hair Scalp, Luxe Keravive, Pink Treatment (Scalp), Dermapen4-Scalp	Deep scalp cleansing, exfoliation, and anti-inflammatory serums restore a balanced, healthy scalp environment for optimal follicle function.
"My scalp is very oily / greasy by midday"	Hair Scalp, Luxe Keravive, Dermapen4-Scalp	Targeted scalp balancing treatments regulate sebum production, unclog follicles, and restore the scalp's natural pH.
"My scalp is dry, tight, and uncomfortable"	Hair Scalp, Luxe Keravive, Pink Treatment (Scalp)	Peptide infusions and nourishing scalp treatments deeply hydrate the scalp and reduce tightness and sensitivity.
"I want to try something natural — no chemicals or surgery"	Hair PRP, PRP (GFC), Derma LED, Hair-Dermaroller	PRP uses the client's own blood (completely autologous). LED is light-only. Dermaroller is needle-only mechanical stimulation — all chemical-free.
"I've tried PRP before and want something stronger"	Progenra, Ultra PRP, PRP (GFC), Exosome Hair, Dolphin / Excobio Scalp	High-concentration PRP formulations and exosome-based therapies offer superior potency and regenerative depth beyond standard PRP.
"I want a permanent solution for my hair loss"	Hair Transplant (FUE/FUT), followed by Hair PRP for post-care	Hair Transplant permanently relocates live follicles from donor areas. PRP post-transplant accelerates healing and graft survival.
"My hair doesn't respond well to products I apply at home"	Dermapen4-Scalp, Hair-Dermaroller, Morpheus8, Luxe Keravive	Micro-channel techniques allow active ingredients to penetrate 200x deeper than topical application, delivering real results that surface products cannot.
"My scalp is loose / I have scalp laxity or skin texture concerns alongside hair loss"	Morpheus8 (Scalp), Dermapen4-Scalp, Hair PRP	Morpheus8 combines RF energy with microneedling to tighten scalp skin, stimulate deep collagen, and improve scalp tissue quality — directly improving the environment for follicle health.
"I want to improve my overall scalp health"	Hair Scalp, Luxe Keravive, Derma LED, Pink Treatment	Foundational scalp treatments clean, balance, nourish, and energise the scalp — creating the ideal environment for every other hair treatment to work better.
"I'm worried about pain or needles"	Derma LED, Luxe Keravive, Hair Scalp, Hair-Dermaroller	These treatments are completely non-needle or minimally invasive. LED is entirely painless; Keravive uses a gentle suction-infusion applicator.

SALES TIP — Two questions that unlock every hair and scalp call:
1. "How long have you been experiencing this concern?" — reveals urgency and emotional investment.
2. "Have you tried any treatments or products for this before?" — reveals budget mindset, previous failures, and trust barriers you can address. Hair and scalp clients are often emotionally affected by their concern. Listen first. Recommend second. Empathy converts.

Pipeline

The Isaac Luxe Lead-to-Opportunity Pipeline

Every hair and scalp sales conversation begins before the phone rings. Understanding how a lead becomes an opportunity — and what data is available before you dial — is the foundation of every effective call. Follow this 11-step pipeline on every lead.

Campaign Launch

Meta, Google, Instagram, events and referrals generate awareness through hair and scalp creatives targeting hair fall, thinning, baldness, scalp health, and restoration concerns.

Lead Form Submission

Interested client submits form: name, phone, city/location, and their specific hair or scalp concern.

Lead in Amoga CRM

The submission instantly creates a lead record in Amoga with all form data and the ad source / campaign name.

CRM Team Validation

CRM Team calls to confirm: location, treatment interest, lead quality, timeline and sentiment. Adds detailed remarks and captures emotional signals.

Lead to Opportunity

Qualified lead is converted to an opportunity and mapped to the nearest clinic location.

AI Engine Processing

AI scores the opportunity (Lead Score %), generates a free-text justification and assigns a sentiment label (e.g. Engaged, Hesitant).

Assigned to Sales Exec

Sales Executive receives the opportunity in their queue with all AI data, concern details and CRM Team remarks visible.

Remarks Pasting

As soon as an opportunity is assigned to the Sales Executive, they must paste the CRM remarks into the SMV remarks field so that lead intelligence is displayed correctly and the full context is available during the sales interaction.

First Call by SE

SE uses AI analysis + script framework to conduct a structured, personalised first callback.

Doctor Consultation

If a client expresses intent to purchase a service, a formal consultation must be booked with the relevant doctor. This ensures the client receives professional medical guidance before committing to any treatment plan.

Outcome: Won or Lost

Opportunity is marked Won (client books free consultation) or Lost.

YOUR TARGET AT EVERY STAGE: Move the lead to the next step. Your personal goal is always Step 9 → Step 10 — converting the call into a confirmed doctor consultation booking.

AI Engine

Understanding AI Engine Outputs

Isaac Luxe's AI engine processes every hair opportunity and produces three key outputs: Lead Score, Justification, and Sentiment. As a Sales Executive, these are your most powerful pre-call intelligence tools. Never dial without reading all three.

5.1 Lead Score

Score Range	What It Signals & How to Approach
Above 70% (HIGH)	Very high conversion probability. Client is engaged and ready. Focus on confirming the appointment and closing the consultation booking. Don't over-educate — move to CTA quickly.
40%–70% (MEDIUM)	Moderate interest. Client needs more information and trust-building. Focus on understanding their hair concern deeply, providing SME-level knowledge, and addressing likely objections before they arise.
Below 40% (LOW)	Low engagement — possibly early-stage exploration. Be educational and low-pressure. Goal is to warm them up, not close. Plant seeds for a follow-up call.

5.2 Score Justification — Read It Every Time

The justification is a free-text AI summary of why the lead received its score. For hair clients it may contain:

Budget signals — e.g., 'client mentioned cost concern' → Lead with outcomes before any pricing
Urgency indicators — e.g., 'client mentioned upcoming wedding' → Emphasise timeline and quick treatment options
Treatment specifics — e.g., 'client asked specifically about hair transplant' → Focus your SME knowledge here
Objection hints — e.g., 'client hesitant about needles' → Lead with non-needle options first (LED, Keravive)
Previous treatment history — e.g., 'tried PRP elsewhere with limited results' → Position Progenra, Ultra PRP, or Exosome

5.3 Sentiment Labels — How to Adapt Your Pitch

Sentiment Label	What It Means & How to Adapt
Engaged / Excited	Client is actively interested and positive. Open with warmth, validate enthusiasm, and move quickly to value pitch. Don't over-explain — they're ready to hear about results.
Neutral	Client is open but non-committal. Focus on building rapport and curiosity. Ask discovery questions to find their emotional driver behind the hair concern.
Hesitant	Client has doubts or fears — especially common for hair transplant or PRP enquiries. Slow down. Build trust. Use social proof. Acknowledge it's a considered decision.
Price-Sensitive	DO NOT open with commercials. Build value first — outcomes, quality, longevity. Introduce any offers only after the emotional commitment to solving the hair concern is established.
Curious / Exploring	Early-stage interest. Educational approach. Paint a vivid picture of hair transformation. Goal is to create desire and curiosity, not to close immediately.

Scripts

The First Cold Call Script Framework

STRUCTURE: Greeting & Rapport → Hair Concern Discovery → Requirements Gathering → Treatment & Offers Pitch → Objection Handling → Call to Action (Clinic Visit Booking)

Greeting & Rapport

0:00 – 1:00

Goal: Make the client feel expected, welcome, and comfortable. They filled a form about a hair or scalp concern — acknowledge that with warmth and without making them feel tracked.

Always address the client by their name from the very first sentence. This is non-negotiable — it signals this is a personal call, not a robocall.

For ENGAGED / EXCITED sentiment:

"Hi [Name], I'm [Your Name] calling from Isaac Luxe — we specialise in advanced scalp and hair restoration treatments. I can see you reached out to us recently and I wanted to personally connect with you. How are you doing today?"

For HESITANT or NEUTRAL sentiment:

"Hello [Name], this is [Your Name] from Isaac Luxe. Thank you so much for reaching out. There's absolutely no pressure at all — I'm simply here to listen and help you understand your options for your hair concern. Is this a good time to chat for just a few minutes?"

For PRICE-SENSITIVE sentiment:

"Hi [Name], I'm [Your Name] from Isaac Luxe. I really appreciate you taking the time. We genuinely care about finding the right solution for every client's specific hair concern — not just any treatment. I'd love to hear what you've been experiencing."

DO NOT mention price, offers, or treatments in Step 1. DO keep it warm, unhurried, and personal. Let the client set the pace — if they want to talk, let them.

Hair Concern Discovery

1:00 – 2:30

Goal: Understand the client's real hair or scalp concern in their own words. The CRM concern is a starting point — your job is to deepen it and find the emotional driver.

"I noticed you had shared [concern from CRM] — could you tell me a little more about what you've been experiencing?"
"How long have you been noticing this concern?"
"Has it been affecting your confidence or the way you style your hair day-to-day?"
"Have you tried any treatments — at a clinic or salon — for this before? If so, what worked and what didn't?"
"Is this something that started gradually, or did it begin quite suddenly?"

LISTEN MORE THAN YOU SPEAK in Step 2. If the client says 'I just want to feel confident about my hair again' — that phrase is your closing hook. Use it back in Step 4: 'From what you've shared, it sounds like this is really about regaining your confidence...'

Requirements Gathering

2:30 – 4:00

Goal: Narrow down what the client needs, identify their preferred location, and understand urgency.

"Are you looking to stop hair fall, regrow hair you've lost, improve the thickness of your hair, or get your scalp health under control — or a combination?"
"Which area of [city] are you based in — I'd love to find the most convenient Isaac Luxe clinic for you."
"Do you have any particular timeline in mind — an event coming up, or are you looking to start your treatment journey as soon as possible?"
"Have you had any medical investigations for your hair loss — like blood tests — or has a doctor given you a diagnosis?" (This helps tailor the right treatment direction.)
"Are you comfortable with minor procedures, or would you prefer to start with something completely non-invasive?" (This flags needle hesitancy early.)

Treatment Pitch & Offers

4:00 – 5:30

PITCH STRUCTURE: (1) Name the hair concern back to them in their own words → (2) Introduce the treatment as the specific solution → (3) Explain what it does and why it works → (4) Share the results clients typically see → (5) Then and only then — mention any offers or promotions

Example pitch — Hair PRP (Blue Tip) for hair fall:

"From what you've shared, it sounds like you've been noticing quite a bit of hair fall and it's really affecting your confidence in how your hair looks. At Isaac Luxe, we have a treatment specifically designed for this — Hair PRP with Blue Tip delivery. It uses your own blood's growth factors, injected precisely into the scalp to stimulate the follicles that have slowed down. Clients typically see a noticeable reduction in hair fall within 2–3 sessions and visible new growth by session 4–6."

Example pitch — needle-hesitant client:

"I completely understand — a lot of our clients feel the same way initially. The great news is we have excellent non-needle options specifically for this. Derma LED uses light therapy to energise your hair follicles — completely painless, no needles at all. And Luxe Keravive is like a deep facial for your scalp — it uses gentle suction and infusion to cleanse and nourish. Both are highly effective and clients find them genuinely relaxing. Our specialist can create a programme around what you're comfortable with."

Objection Handling

5:30 – 6:30

"It's too expensive" / "What's the price?"

"I completely understand — and I want to be transparent with you. The exact pricing depends on which treatment and course is right for your specific concern, which is why our specialist will give you a full, personalised breakdown during the free consultation. What I can share is that we do have some great offers running right now. Shall I check which clinic near [their area] has the next available slot for a free consultation?"

"I'm not sure needles / injections are right for me"

"That's a really valid concern and very common. The good news is we have a full range of options — from completely non-needle treatments like Derma LED and Luxe Keravive, to very gentle options where the discomfort is minimal. Our specialist will always start with the approach you're most comfortable with and explain every step before anything happens. Many clients who were initially worried about this are completely comfortable once they've had a consultation."

"Let me think about it" / "I'll call back"

"Absolutely — and there's no rush at all. May I just ask — is there anything specific making you want to think about it more? Sometimes there's a question I can answer right now that makes the decision easier. If not, how about I book you a free, no-obligation consultation so you can see the clinic, meet the hair specialist, and get all your questions answered in person — no commitment needed?"

THE GOAL OF EVERY CALL IS ONE THING: Get the client to agree to walk into the clinic for a free specialist consultation. The doctor and specialist will close the treatment. Your job is to close the appointment.

Call to Action & Close

6:30 – 7:00

"I'd love for you to come in and meet our hair specialist — they can personally assess your scalp and hair concern and create a treatment plan tailored specifically for you. The consultation is completely free and there's absolutely no pressure. Which day works better for you this week — would you prefer a morning or afternoon slot?"

"Perfect — I've noted [Day, Time] for you at our [Location] clinic. You'll receive a confirmation shortly. Our hair specialist is really looking forward to meeting you, [Name]. Please feel free to reach out if you have any questions before then."

Reference

FAQ Scripts & Service Pricing

Use these FAQ responses when clients ask specific questions during a call. Prices are indicative starting prices inclusive of GST. Always refer complex pricing to the specialist team for personalised packages.

PRICING POLICY: Never promise additional discounts yourself. Always say: 'Our specialist team can advise you on the best pricing and any additional offers available for you specifically.' This protects negotiating room and positions the specialist.

FAQ 1: Scalp & Hair Treatment Pricing Reference

Service / Treatment	Starting Price (incl. GST)	Note
Hair PRP (Standard)	₹6,785 per session	Package pricing recommended for full course
Hair PRP (Blue Tip)	Consult specialist	Enhanced precision delivery; varies by course
PRP (GFC — Growth Factor Concentrate)	Consult specialist	Highest potency PRP; priced by course
Progenra PRP	Consult specialist	Premium enhanced PRP formulation
Ultra PRP	Consult specialist	Maximum concentration; specialist to advise
Exosome Hair Therapy	Consult specialist	Next-gen regenerative; premium pricing
Dolphin / Excobio Scalp	Consult specialist	Stem cell-derived exosome delivery system
Hair Genx (Multi-Modal)	Consult specialist	Combination treatment; varies by protocol
QR678 (Hair Science)	Consult specialist	FDA-approved; priced per course
Derma LED (Scalp)	Consult specialist	Often combined with PRP; package pricing
Dermapen4 — Scalp	From ₹9,500	Often combined with PRP or growth factor treatment
Morpheus8 (Scalp)	Consult specialist	RF + microneedling combination; priced by course
Hair-Dermaroller	Consult specialist	Maintenance-level treatment
Luxe Keravive	Consult specialist	3-session course recommended
Hair Scalp Treatment	Consult specialist	Foundational; varies by protocol
Pink Treatment (Scalp)	Consult specialist	Soothing scalp therapy
Hair Transplant (FUE/FUT)	Consult specialist	Surgical; priced per graft — free assessment required

FAQ 2: Common Treatment Comparison Questions

Q: What is the difference between standard Hair PRP and GFC (Growth Factor Concentrate)?

Both use the client's own blood, but GFC undergoes an advanced preparation process that extracts a significantly higher concentration of growth factors. Standard PRP is highly effective for most clients — GFC is the recommended upgrade for clients with more significant hair loss, those who have had limited results from standard PRP, or those who want the most potent natural treatment available. Our specialist will assess which is right during the consultation.

Q: What is the difference between PRP and Exosome Hair treatment?

Hair PRP uses the client's own blood-derived growth factors to stimulate follicles — it's proven, natural, and the most established hair restoration treatment. Exosome Hair therapy uses lab-derived cellular messengers (exosomes) that deliver regenerative signals at a deeper cellular level. Exosomes can achieve results in cases where PRP alone is insufficient, particularly for clients with more advanced follicle damage. Think of PRP as the proven foundation and Exosomes as the next frontier.

Q: What is the difference between Dermapen4-Scalp and Morpheus8?

Both use microneedling to create micro-channels in the scalp — but Morpheus8 adds radiofrequency (RF) energy delivered through the needles simultaneously. This means Morpheus8 not only creates the micro-channels that Dermapen4 does, but also delivers controlled heat energy deep into the scalp tissue to remodel collagen and tighten the scalp skin from within. Dermapen4 is highly effective for serum delivery and follicle stimulation; Morpheus8 is the advanced upgrade for clients who also have scalp laxity, poor scalp skin quality, or want maximum collagen stimulation alongside follicle treatment.

Q: What is the difference between Dermapen4-Scalp and Hair-Dermaroller?

Dermapen4 is a medical-grade automated microneedling device that delivers precise, controlled needle depth, speed, and density — significantly more effective and comfortable than manual rolling. Hair-Dermaroller is a manual roller device that creates mechanical stimulation. Dermapen4 is the advanced clinical version; Dermaroller is an effective but more basic option. Both work on the same principle of micro-channel creation to boost serum absorption and follicle stimulation.

Q: What is the difference between Luxe Keravive and Hair Scalp treatment?

Hair Scalp is a foundational cleansing and nourishing treatment — it cleanses and balances the scalp. Luxe Keravive is an advanced, multi-step rejuvenation system that adds biomimetic peptide infusion with a specialised applicator — going beyond cleansing to actively deliver growth-supporting peptides deep into the scalp. Keravive is the premium, more comprehensive version. Hair Scalp is the starting point; Keravive is the upgrade.

FAQ 3: Clinic Locations

City	Isaac Luxe Locations
New Delhi	Vasant Vihar, Greater Kailash, Hauz Khas, Punjabi Bagh, South Extension, Khan Market
NCR	Gurgaon (DLF), Noida
Bangalore	Sadashiva Nagar, Bangalore (main)
Hyderabad	Hyderabad
Punjab	Mohali
Gujarat	Surat
Mumbai	Santacruz

SALES TIP: Always confirm the client's city before calling. Have the nearest 2 clinics ready to suggest. Then ask: 'Which of these would be most convenient for you?' — this makes the booking feel personalised and removes the distance objection proactively.

Quick Reference

Scalp & Hair Treatment At-a-Glance

Use this table as your rapid reference during calls. Memorise the one-line pitches — they are designed to spark curiosity, not deliver a medical lecture.

Treatment	Client Concern It Solves	One-Line Pitch
Hair PRP	Hair fall, thinning, scalp health	Uses your own blood to reawaken follicles — completely natural, no chemicals, no surgery.
Hair PRP (Blue Tip)	Moderate thinning, targeted scalp areas	Precision PRP delivery — growth factors exactly where each follicle needs them.
PRP (GFC)	Moderate-to-significant hair loss	Highest-potency natural PRP — more growth factors, more powerful results per session.
Progenra	Advanced hair loss, limited PRP response	Premium PRP formulation — supercharged platelet concentration for superior follicle stimulation.
Ultra PRP	Significant thinning, treatment plateau	Maximum concentration PRP — the most intensive natural hair restoration we offer.
Exosome Hair	Advanced thinning, cellular follicle damage	Cellular messengers that signal follicles to regenerate at the deepest level — beyond what PRP can reach.
Dolphin / Excobio Scalp	Deep follicle regeneration	Stem cell-derived exosomes delivered with precision — scalp regeneration at the cellular frontier.
Hair Genx	Multi-factor hair loss, significant thinning	Three restoration approaches in one session — the all-in-one follicle revival treatment.
QR678 (Hair Science)	Pattern hair loss, hormonal thinning	FDA-approved growth factor cocktail — clinically proven to restart the hair growth cycle.
Derma LED	Early hair loss, maintenance, needle-averse	Pain-free light energy that energises follicles and boosts scalp circulation — the scalp's fitness session.
Dermapen4 — Scalp	Poor serum absorption, mild-moderate thinning	Medical microneedling that opens micro-channels — serums penetrate 200x deeper for real results.
Morpheus8 (Scalp)	Scalp laxity, texture concerns, advanced thinning	RF + microneedling combined — rebuilds deep scalp collagen while opening micro-channels for maximum follicle stimulation.
Hair-Dermaroller	Scalp stimulation, serum enhancement	Mechanical scalp stimulation to boost circulation and dramatically improve treatment absorption.
Luxe Keravive	Scalp buildup, oily/dry scalp, dandruff	A facial for your scalp — deep cleanse, peptide infusion, and nourishment in one luxurious session.
Hair Scalp	Scalp health foundation, buildup	The first step — deep scalp cleansing and rebalancing to create the perfect environment for hair growth.
Pink Treatment	Sensitive, irritated, inflamed scalp	Soothing and nourishing — calms scalp sensitivity while delivering active benefit.
Hair Transplant (FUE/FUT)	Significant baldness, permanent solution	The only permanent solution — your own live follicles relocated exactly where you need coverage for life.

REMINDER: Your role is to spark curiosity and invite the client for a free specialist consultation — not to deliver a medical lecture. Use the one-line pitch as your starting point and adapt it to the client's own words and concern. The doctor and specialist will handle all clinical detail at the clinic.

ISAAC LUXE

Confidence. Care. Transformation.

This document is confidential and intended for internal training purposes only.